Terms and Conditions

General – These rental conditions set out the basis upon which the tenancy agreement between (“You”, “Your party”) and Your Space Cambridge Ltd, trading as Cambridge Apartments (“Us”, “We”, “Our”) operates.

Acceptance of Terms and Conditions – You will be deemed to have accepted these Terms and Conditions on signing of our contract. All signed contracts should be scanned and emailed to us.

Rental Rates – All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.

Payment Procedure – Upon signing the contract We will invoice you for the deposit amount (usually 4 weeks rental). We will hold that deposit until after you vacate the property, at which point it will be refunded in full, less any unpaid rent, expenses and/or damages. We will hold your deposit in a registered TDS (Tenancy Deposit Scheme). Payment for your first and subsequent periods (e.g. 4 weeks) of rent will be on a schedule agreed with you and stated in your contract.

Methods of Payment – Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:
Standing Order: Regular Bank-to-bank payments to our bank – details below.
Bank Transfers: One-off Bank-to-bank payments to our bank – details below.
Cheque/Bankers Draft/Foreign Money Order: UK Sterling made payable to “Your Space Cambridge Limited”
Direct Bank Transfer: Lloyds TSB; Swift Code: LOYDGB 21035; IBAN: GB62LOYD 301355 19744468; Sort Code: 30-13-55 A/c No: 19744468; A/c Name: Your Space Cambridge Ltd
Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name and clearly on the transfer. A copy of the transfer should then be sent to us by email.

Use of apartments – It is a condition of Your rental that you do not disturb Your neighbours or other occupants of the building.  This includes, but is not limited to, the hosting of parties, the taking of drugs, or other activities that might cause noise, mess or a nuisance. If You are found to be causing, or have caused, a disturbance You could be required to vacate the apartment within 7 days. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.

Facilities and Services – All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. A Wi-Fi Internet connection is provided at all locations. There is no charge for normal use, as described in our Fair Usage Policy, of this facility. If a loss of connection occurs We will endeavour to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the rental rates quoted for all apartments include utilities and taxes. The only exclusion is Council Tax (if liable – see clause below), telephone calls charges and TV packages, or other additional services, signed up for by You. The rental rates quoted also include a Housekeeping Service, which is carried out weekly. All linen and towels are included and changed with every Housekeeping Service.

Fair Usage Policy – Fair broadband usage is described as an average of 5GB download per day.  This is sufficient for all normal activities, e.g. web browsing, emailing and a normal level of video streaming.  If more download capacity is required then it may be possible to arrange, subject to a discussion with Us, and there may be additional charges.  Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your tenancy.

Termination by You – All notification of termination of the contact must be made in writing by post or email to Us. You are responsible for ensuring the notification has been received.

• Prior to moving in and signing for the keys We require 4 weeks notice if You wish to terminate your contract. With 4 or more weeks notice We will give You a full refund of any rent or deposits paid, less a £50 administration fee. If less than 4 weeks notice is given then the first 4 weeks will be due and the deposit will be refunded in full, less any unpaid rent.
• After you have moved in and signed for the keys We require 12 weeks notice and You will be liable for the full 12 weeks rental.  However, once you have hit the minimum of 30 weeks stay we only require 4 weeks notice.
• In both situations, before and after moving in, You will have the option to find a suitable person to move in to the apartment in your place. The agreement of suitability shall be made by Us but will not be withheld unreasonably. In the event a suitable replacement is found You will be liable for the rent up to the day the replacement moves in and signs for the keys.

Alteration by You – If You wish to move in earlier than contracted, we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. If You wish to delay your move in date by 7 days or less We require 7 days notice. If You wish to delay your move in date by more than 7 days but less than 4 weeks We require 4 weeks notice. If you wish to delay Your move in date by 4 weeks or more We require 12 weeks notice. In all these circumstances, if less than the required notice period is given, You will be required to pay the full rental according to the contract.

Termination by Us – In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Alteration by Us – While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by email. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.

Number of Occupants – You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of Us.  You are allowed to have guests stay so long as they don’t stay for more than 3 nights in any one month without the written approval of Us

Check-in and Check-out – The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 4.00pm on the Day of arrival. Keys are made available during working hours (between 9:30 a.m. and 5:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 10am on the day of departure and keys must be left in the apartment. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You.

Damage to Apartment – You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for the cost of making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to, Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

Termination by Us – We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.

Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access – Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Pets – Regrettably no pets of any kind are permitted under any circumstances except with written permission by Us. You are liable for any infringement of this rule by You and Your guests.

Information – All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.

Complaints – Any complaints about the apartment, its contents, or Our staff must be made in writing immediately to Us at 1 Signet Court, Swann’s Road, Cambridge, CB5 8LA or emailed to us at info@cambridgeapartments.co.uk . We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.

Litigation – In the event of any litigation arising from the booking of accommodation with Us, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.

Force Majeure – We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Insurance – The apartment hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.

Smoking and drug taking – We operate a NO SMOKING POLICY. Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks.  We also operate a ZERO TOLERANCE POLICY to drug taking and You may be asked to leave Your apartment without compensation or refund if you are found to be taking drugs anywhere in Your apartment on the apartment block.

Security of Tenure – As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act

Interest – Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Lloyds TSB Bank PLC’s base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

Privacy and Data Protection – We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from “cookies”. We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.

Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.